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Author: Amanda Riordan

Amanda Riordan serves as the Vice President of Membership of the American Ambulance Association. She joined AAA as Director of Membership in May of 2015. She has 15+ years of progressive experience in non-profit operations, membership development, marketing, operations, and credentialing.

Spotlight: Kathy Lester

Kathy Lester, MPH, JD
Washington, DC
Healthcare Consultant to AAA

Tell us a little about yourself, please.

I am from Indianapolis, Indiana.  I graduated from Warren Central High School, best known for being the high school of Jane Pauley and Jeff George.  My undergraduate degree is from DePauw University.  I had a double major in biology and English literature, with a minor in violin performance.  I also loved philosophy and political science course and was the editor-in-chief of the college newspaper.  I received my JD from Georgetown University Law Center and my Master of Public Health (MPH) from The Johns Hopkins School of Public Health and Hygiene, now known as the Bloomberg School of Public Health.

After law school, I clerked on for The Honorable Michael S. Kanne on the U.S. Court of Appeals for the Seventh Circuit.  I have also worked in all three branches of government.  In addition to the courts, I worked on the Hill for Sen. Richard G. Lugar (R-IN) and in the General Counsel’s Office at the Department of Health and Human Services.

My husband and I met while both working for Senator Lugar.  He retired from the Senate after 20+ years.  We have two children and are trying to succeed in having tropical fish survive for more than a few months.

When and how did you get involved with AAA?

I began working with the AAA several years ago when we began developed recommendations for a quality program.  I believe my first meeting with the group was in Las Vegas.

How do you help AAA?

Currently, I assist on the public policy issues.  This includes working with the Congress to protect the add-ons, as well as develop payment reforms to create stability for Medicare rates.  I help to draft materials for the Hill and legislative language.  As part of this effort, I help with developing more comprehensive Medicare reform recommendations.  I also assist with the regulatory agenda and engage with Centers for Medicare and Medicaid Services (CMS) and other federal agencies.  In addition, I continue to work on quality structural and measurement issues.

What is your typical day like?

Unpredictable and fun!  My days vary greatly.  I can find myself on the Hill or driving to Baltimore to meet with CMS.  I also spend a lot of time talking with AAA members and the staff team.

What are the biggest challenges you foresee for our industry?Any tips or last thoughts?

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It is more important than ever to understand the cost of services and to be able to articulate why these services are necessary.

[/quote_left]All of healthcare is at a crossroads.  While federal policymakers have successfully reduced spending in the Medicare program, the focus for the foreseeable future will be how to reduce the cost of providing services.  It is more important than ever to understand the cost of services and to be able to articulate why these services are necessary.

For ambulance providers and suppliers in particular, there is great promise in the innovative payment models, because they would most likely recognize the high quality of health care services provided by ambulance providers and suppliers.  However, there is also the potential that ambulance services could become subordinate to larger provider organizations.  As this debate unfolds, it is critically important that data drive any reforms and that the industry look carefully at how programs such as value-based purchasing, the Medicare quality reporting programs (facility compare websites and the five star rating programs), and coordinated/integrated care models have worked for other Medicare providers.  At the end of the day, ambulance providers and suppliers need to understand their care and cost models and articulate use these data points to develop meaningful and sustainable reform options.

Acadian’s High School Champions Program Leads the Way

Founded in 1971 in with just eight staff and two vehicles, Acadian Ambulance has grown over the years to more than 4000 employees with a fleet of 400 ground ambulances, helicopters, fixed-wing airplanes, and van and bus transports. Their territory has expanded from Lafayette Parish, Louisiana, to stations spanning large swaths of Louisiana, Texas, and Mississippi.

How does such a large and varied service feed their talent pipeline? In addition to many other strategies, Acadian is leading the industry in its efforts to engage young adults in EMS through its High School Champions program, a division of their National EMS Academy.

Porter Taylor, Acadian's Director of Operations
Porter Taylor, Acadian’s Director of Operations

To learn more about the ins-and-outs of the program, AAA caught up with Porter Taylor, Acadian’s Director of Operations. Taylor has been in EMS for 29 years, since he joined Acadian Ambulance as a college sophomore. “I love making a difference in people’s lives. When I was working on a unit it was the patient, and now, almost 30 years later, it is the employees that I love helping.”

Establishing High School Champions was not a linear path. Initially, Acadian would send medics to career fairs and school functions to introduce the field and promote its National EMS Academy (NEMSA) as an opportunity after graduation. “There are a lot of technical grants out there, and a critical staffing need for EMS in general. We wanted to create an avenue for educating students about the benefits of becoming EMTs to support our staffing needs long term,” said Taylor.

Although these medic visits were effective, Acadian wanted to expand the fledgling program’s scope and reach. He began visiting area high schools and meeting with school boards and directors more than a year ago to build relationships and explore opportunities. The partnerships he built added another facet to the High School Champion initiative wherein Acadian continues to promote NEMSA, coupled with an effort to get the schools to incorporate an EMT program as an elective prior to graduation. “[I wanted] to introduce them to our company and our support of this technical career path. My goal was to let the teachers and technical program directors know that Acadian has jobs for their students upon the successful completion of the program. Once students turn 18, Acadian will be able to offer them a rewarding  position with good pay and benefits and with continuing education opportunities.”

Acadian Operations Manager Justin Cox was instrumental in the implementation at Livonia High School, a recent addition to the program. In concert with his professional know-how, Cox had a personal connection to the school—his thirteen year old daughter attends Livonia.

Collaborating with the administration, Acadian now works with schools like Livonia to introduce EMS career paths at the end of high school, a time when students are making key choices about their futures. Students can start the EMT training program as an elective prior to graduation and take the national certification exam upon turning 18. Students spend 2-3 hours 3 days a week, during their junior and senior years preparing. “It is a joy to work on this program,” said Taylor, “It is a privilege to help young people make a career choice that is full of rewards.”

Does your service have a great program that is making a difference in your area? Let us know in the comments section below, or email ariordan@ambulance.org.

Learn & Save: Your Guide to Credit Card Processing Agreements

AAA understands that ambulance services sometimes operate on razor-thin margins. One relatively painless way to reduce operating expenses is to ensure that you are getting the best possible deal on credit card processing. While card processing may seem like a commodity service, it’s not—taking a few moments to become educated on the basic elements of your processor contract may save your service thousands annually.

AAA Guide Tailored to Ambulance Services

AAA worked with industry expert and CardPaymentOptions.com CEO Phillip Parker to develop a card processing guide for ambulance services. We invite you to read it now in the AAA Member Center. Go Now►

New for 2015! Payline Data Partnership

AAA has teamed up with Payline Data, LLC to bring members ultra-low rates and overnight funding on card transactions. Learn more.

[Not yet a member? Learn more about AAA membership.]

Katrina & Rita: Share Your Story

As we approach the ten year anniversary of Hurricanes Katrina and Rita, AAA is working to gather the stories of the many members who rallied to assist in these crises.

Do you have a memory, photo, or video you would like to share with the ambulance service community? If so, please complete the brief form below, and we will add your story to our retrospective.

All content contributors will be entered into a raffle for a free registration to AAA’s 2016 Stars of Life.

Spotlight: Sean Kukauskas

Sean Kukauskas
Boston, MA, USA
Director of Ambulance Services, Spaulding Rehabilitation Hospital
Member, AAA Education & Membership Committee

Tell us a little about yourself, please.

I was born and raised in Massachusetts. I have three children, two boys and a daughter. My oldest son, Tyler (20 years old), is in the U.S. Army stationed at Ft. Bliss in Texas. My daughter, Kaylin (19 years old), is a college student, and my youngest son, Sean, is 14 and will be a high school freshman this fall. I am an avid long distance runner. I recently completed my first marathon earlier this year, the 2015 Boston Marathon.

How did you come to work in the industry? How long have you been involved?

Kukauskas, Sean - Spaulding - 2015.07.15 - FamilyAfter high school I joined the U.S. Navy as a mechanical calibration technician for nuclear powered submarines. After getting out of the service, I eventually found myself looking for a solid career. I always had an interest in medicine, so a friend of mine who was an EMT helped me get into EMT school. I have been involved in EMS since then, eventually earning my certification as a Paramedic. I just celebrated my 23rd year in EMS.

I spent the majority of my career working for private fire-based and hospital-based EMS services as a field provider and educator. I have spent the past four years as the Director of Ambulance Services for the Spaulding Rehabilitation Hospital. Spaulding Hospital Ambulance Service is one of the largest hospital based services in Massachusetts. We have 17 vehicles that provide over 16,000 ALS, BLS, and chair car transports annually. Our primary focus is the non-emergent interfacility transportation of patients between the four hospital within the Spaulding Network and our affiliated acute care hospitals.

What do you enjoy most about your job?

As cliché as it sounds, I enjoy making a difference. Whether it is to my patients or for my staff. I like the ever changing envrionment of EMS. Each call, each day, is something new.

What is your biggest professional challenge?

Trying to find that right balance of service and performance while maximizing revenue. At the same time employee engagement and retention are just as importand and challenging.

What is your typical day like?

My typical day starts early to face commuter traffic coming into Boston. Once in my office, I will review the stats from the previous day, respond to emails as needed, and work on the tasks for the day—whatever they may be at that time. I may jump on a truck for the day or for a call. Meetings and then more meetings. At some point during the day I try and get a training run in. Usually I try to finish up some light work at home later in the evening.

How has participation in AAA membership and advocacy helped your organization?

I have found the networking to be invaluable. Chances are someone in in the AAA has encountered a similar situation or issue before. Having a network of colleagues from across the country gives you an avenue to discuss what has worked and what hasn’t.

The AAA helps me grow and improve my department with fresh ideas. The education offerings, the networking opportunities, and reimbursement advocacy all help strengthen our profession. I have been a member of the Education and Membership Committee for the AAA for about two years. I really enjoy working with the other committee members to find and develop new and creative ways to improve the AAA Annual Conference and Tradeshow as well as exploring new opportunities for our members.

Never Miss an Email

AAA recently upgraded our email system to enable us to send even more powerful and engaging member newsletters. Don’t miss out on this great content covering best practices, government advocacy, and operational excellence for ambulance services.

Please add info@ambulance.org to your safe senders list. Usually, this is as easy as adding us to your address book.

In case you have stricter security settings, here are additional instructions from Constant Contact for some popular email programs:

Spotlight: David Tetrault

David Tetrault
Farmington, MO, USA
Administrator/CEO, St. Francois County Ambulance District
Director, AAA Board, Region 4

Tell us a little about yourself, please.

I grew up in Jennings, Missouri, a small town in St. Louis County. I’m the baby of six kids—four brothers and a sister. I am very proud of my twin girls who just graduated from high school while simultaneously completing their associates degrees. They are now off to college to Rolla, Missouri, to finish their bachelors degrees. In addition to sharing time with my family and friends, I enjoy softball, camping, swimming, tennis, and walking.

How did you come to work in the industry? How long have you been involved?

David with some of his staff at a recent AAA workshop.
David with some of his team at a recent AAA workshop.

Years ago I was involved in part of the law enforcement arena called “Police Explorers”, primarily because my brother was a police officer. From there, I progressed through many different facets of law enforcement. The one thing that sticks out in my mind is that every time I was involved in an incident including a sick person or trauma, I really felt as if I would filling my calling. I could calm people and make them feel better, even when at that point I had only first responder training.

I have been involved with EMS for more than 30 years now, from my early days as a dispatcher, then up the ranks to Training Officer, then Manager, and now CEO/Administrator here in St. Francois County.

What do you enjoy most about your job?

I enjoy working with the public, people in our community, and my staff. They are my second family.

What is your biggest professional challenge?

Dealing with the younger spirited individuals coming into the world of EMS. Understanding the different challenges in funding, retention of our employee’s, the right mix of people and balancing the good/bad at the same time.

Making sure the Emergency Medical Services is not the forgotten one in the mix of Fire and Police. We all have a very important roles and the same amount of responsibility.

What is your typical day like?

My day typically starts with putting out fires and finishing my to do list from the previous day. Having 24/7 responsibility for a large program has its ups and downs—including sometimes getting called into work in the middle of the night. By sunrise, I have usually been up and on the highway for several hours. During typical office hours, I attend meetings and handle projects, budgeting, scheduling, and other tasks that need to be completed to keep our service operating. I also address any concerns or needs of the board of directors.

How has participation in AAA membership and advocacy helped your organization?

The American Ambulance Association has bridged the gap for me in my role as a service Administrator/CEO. AAA has many valuable resources, and provides me access to a vast network of ambulance services across the United States. My fellow AAA members as well as staff are always available to answer questions.

AAA has been the leader in ambulance services resources for many years, and they continue to strive to be the best in everything they offer. I enjoy the daily updates, and feel that the work AAA does with benchmarking and standands forms the backbone of the industry. The American Ambulance Association is truly a leader for EMS.

 

Spotlight: Matt Zavadsky

Matt Zavadsky
Fort Worth, TX, USA
Public Affairs Director, MedStar Mobile Healthcare

Tell us a little about yourself, please.

Originally from Connecticut and have lived in Lincoln, NE; Augusta, GA; Orlando & Daytona Beach, FL; Lacrosse, WI and now Fort Worth in the Republic of Texas since 2008. Married to my best friend, Tessa, and we each have grown children, and one grandchild (so far!). Aside from doing what I love at work, Tessa and I are avid Harley Davidson Riders (“it’s not a motorcycle, it’s a lifestyle”). We also do a lot of volunteer work with the North Texas Patriot Guard Riders and the Fort Worth Police Code Blue Citizen’s on Patrol program. I’m also a licensed amateur radio operator and certified storm spotter working with the Tarrant County (TX) Radio Amateur’s in Emergency Service (RACES) program.

How did you come to work in the industry? How long have you been involved?

My dad died suddenly in 1979. The hometown Trumbull, Connecticut volunteer ambulance crew that came to help him so impressed me that I signed up to volunteer the week he died. I started as a “driver” at age 17 and was originally trained in a High-Top Cadillac ambulance (the best unit I ever worked in!).

aaa emt membershipWhat do you enjoy most about your job?

Two things. First, making a difference! Whether you are an EMT, Paramedic, EMD, billing specialist, maintenance tech, logistics tech, scheduler, whatever—what we do MATTERS in people’s lives. Second, is the innovation occurring in the healthcare system, and the role the ambulance industry is now playing in the healthcare system every day, literally! The ability for us to define and redefine our profession’s future is an incredible in the environment we are in today!

What is your biggest professional challenge?

Keeping up with the rapid pace of change in the healthcare environment AND helping others see the future. There are a handful of leaders in our profession who can truly see the opportunity that lies ahead of us and are daring enough to take the risk to do something totally different. At the same time, helping our own folks, the people who really matter at the patient contact level, understand how important they are to our future as an industry.

What is your typical day like?

Up at 3:10 a.m., workout with Tessa at the MedStar gym, in the office by 6:00 a.m. to get more done before 8:00 a.m. than I’ll get done the rest of the day. Run from meeting to meeting to community events, in between try to get projects done until I leave for home at 6ish to finish up emails in the evening…

How has participation in AAA membership and advocacy helped your organization?

The education and communication is invaluable. The daily happenings updates, the education at events like the Annual Conference and Tradeshow, combined with the collaborative work with committees for things like government affairs, professional standards and reimbursement reform is invaluable. The ideas shared by visionary entrepreneurs that do this work every day helps make our profession stronger, both locally and nationally.

Spotlight: Scott Moore

Scott Moore
Somerville, Massachusetts, USA
Scott’s LinkedIn Profile
Director of Human Resources at Cataldo Ambulance Service
Co-Chair, Education & Membership Committee at AAA

Tell us a little about yourself.
I grew up twenty minutes north of Boston, MA. I have a wife, Marianne, and two daughters, Emily (9), and Elise (7). I have been in EMS for 25 years and have worked as a Call Fire-Fighter in my town for the last 10. I have a bachelor’s degree in psychology and a Juris Doctor from Suffolk University Law School.

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