As EMS employers nationwide adapt to an evolving workforce, retention becomes as pivotal as recruitment. While exit and engagement surveys shed light on past experiences, the key to unlocking real-time employee motivation is understanding why they choose to STAY. Dive into insights from over 1,500 stay interviews within a leading EMS agency and discover how to harness this transformative approach for enhanced retention in your organization.

About Our Speaker
Macara Trusty, MS, LP, SHRM-SCP, is a licensed paramedic with over 29 years of EMS experience, including 16 years of leadership. She is a national conference speaker, author, and recipient of the 2021 NAEMT Presidential Leadership Award. Macara holds a BS in business management and an MS in management and leadership and is working towards a doctorate in organizational development and leadership. She also holds several certifications, such as Project+, SHRM-SCP, Just Culture Champion, and various EMS instructor certifications. Additionally, Macara chairs committees with NEMSMA and the Texas Governor's EMS & Trauma Advisory Council EMS Education Committee and serves on the Lighthouse Leadership Committee with NAEMT. She has led collaborative and cross-functional teams toward innovative solutions that improve employee cultures, operational efficiencies, and the quality of leadership development and clinical education.

The post On-Demand | Stay & Sway appeared first on American Ambulance Association.

2024 EMS Leadership Academy – Foundation in Leadership September 30 – October 4, 2024 Hilton Garden Inn Las Vegas City Center 4655 Dean Martin Drive Las Vegas, NV 89103 Fee: […]

The post SafeTech | EMS Leadership Academy appeared first on American Ambulance Association.

SafeTech | Women in Leadership: Emerging Leadership March 25 – March 27, 2024 Life EMS 1279 Cedar Street NE Grand Rapids, MI 49503 Fee: $1,500.00 – Includes tuition & all […]

The post SafeTech | Women in Leadership appeared first on American Ambulance Association.

Long time EMS administrator, Andrea Abbas decided it was time to rejoin the clinical side of EMS as a practicing Paramedic. She had been off the streets for roughly eight months and had the desire to return to frontline to care for the community. So, she began her job search.

What Andrea encountered and discovered during the talent acquisition phase was eye opening. This presentation will share her lived recruiting experiences best practices. Attendees will walk away with real actionable insights into attracting the brightest and best in a competitive job market.

The post Recruiter to Recruited appeared first on American Ambulance Association.

The EMS workplace has shifted; providers, middle managers and emerging executives are expecting health and wellness programs in the workplace. Gone are the days, where corporation’s welcome employees who show up to work sick. The human workplace has evolved. The body of research around longevity and human performance is growing and what organizational leaders once believed were wellness best practices has changed. Human performance and biohacking aren’t just for professional athletes. Whether you’re an experienced executive, middle manager, or clinical practitioner this session will leave you with optimal performance best practices you can begin to implement and teach others about tomorrow.

This presentation will leverage my many years studying and teaching human physiology, biology, microbiology, and neuroanatomy. We will consider the implications of and review the current research and science behind these human performance factors:

Poor gut health- the world of our gut microbiota and how we influence it
High cortisol levels and the effects of stress on the body
Sleep hygiene- brain health and sleep as emotional first aid
The effects of highly processed foods on our physical and mental health
Alcohol- why I never have a cocktail the night before a big speaking event
Hormonal changes- how low testosterone and menopause can impact work performance

The post EMS KPIs: The Wellness Edition appeared first on American Ambulance Association.

Many EMT students are instructed that when they feel overwhelmed, they need to "be a duck"- paddling furiously under the water while everything stays smooth and calm on the surface. While this isn't terrible advice while actively running a call, many in emergency services take this advice to heart and embrace a brand of stoicism fairly unique to public safety. Avoidance is a nonadaptive coping style linked to increased risk of PTSD, burnout and suicide, yet it is the most commonly used method of coping with stress among EMS professionals. Types of avoidance coping such as dissociation, absenteeism and substance use will be explored. Learn healthier mechanisms to cope with adversity and ways to pass these skills along to your agency, creating a more resilient, present, and engaged workforce.

Speaker
Sari Goldberg MS, NCC, EMT-P, is a veteran paramedic and mental health professional. After more than 10 years as a paramedic in the field, Sari earned a Master of Science in Clinical Rehabilitation and Mental Health Counseling from the University of North Carolina at Chapel Hill. Since 2019, she coordinates a comprehensive wellness program for employees at Guilford County Emergency Services that includes peer support, CISM, one on one interventions, and proactive psychoeducation.

The post Be a Duck: The Problem of Avoidance in EMS appeared first on American Ambulance Association.

With the high cost to initial EMT programs, and the supply of new EMT students as compared to the national demand, creative programs such as recruit classes not only help to increase the number of new EMS providers available, but also provide a critical, and much needed bridge into extending the field of EMS into our urban settings. We will discuss how to not only setup a recruit program, but also work with key civic organizations to drive the growth of diversity in the workforce.

---

Kevin Ferrarotti is a board certified healthcare executive with more than 25 years of experience in EMS, fire service, management and leadership. Kevin is currently the Senior System Director for the Hartford HealthCare EMS Network (CT), a multidisciplinary EMS system that includes two commercial agencies, air medical, hospital - based paramedicine, and education network, as well as holding various statewide chair positions for regional collaboration and provider health and wellness. Kevin holds a Master's degree in education and healthcare administration, and is pursuing a Master's to Doctoral Degree path in public health.

The post On-Demand | EMS Workforce Diversity Through EMT Recruitment appeared first on American Ambulance Association.

NAEMSP/AAA Town Hall: The Future of Healthcare Policy After the COVID 19 Public Health Emergency: What does it mean for Emergency Medical Services? March 15, 2023  12:00-13:00 ET The COVID-19 […]

The post 2023 NAEMSP AAA Town Hall appeared first on American Ambulance Association.

Join our Ambulance Cost Education experts for this virtual workshop focused on the CMS Ground Ambulance Cost Data Collection requirement.

Our ACE Faculty will cover everything from important dates and how CMS cost data collection will impact our industry to scenarios and the practical application of tools and resources to ensure accuracy in submitting your data. Attendees can expect to walk away with confidence in their ability to report on time and avoid penalties.

Who should attend?

Agencies selected in Year 1 or 2 lists, preparing to submit their 2022 data to CMS in 2023
Agencies selected in Year 3 or 4 lists, collecting 2023 data to submit to CMS in 2024
Directors, Officers, Billing Managers, or anyone responsible for their agency’s cost data collection process
Not sure if your agency is selected? Click Here to check the selection lists for your NPI(s).

Not a AAA member?
Fill out this form before attending the EMS Cost Collection Workshops to be sure you have access to Amber!

The post On Demand | 2023 Virtual EMS Cost Collection Workshop appeared first on American Ambulance Association.

From the Academy of International Mobile Healthcare Integration
Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.

The post On-Demand | AIMHI Best Practices in EMS for Mental Health Transports appeared first on American Ambulance Association.

Are you unconsciously burning out your billing department staff by keeping them one task-oriented? Are you working in silos? Are you experiencing missed revenue, high turnover and dropping collection percentages? Let's take a dive into why regularly surveying your billing team's talents, tasks and professional development will in turn affect your bottom line, for the better.

The post On-Demand | Billing Burnout Prevention appeared first on American Ambulance Association.

This office hours session will be focused on how EMS billing companies can support their clients through the CMS Ground Ambulance Cost Data Collection process. The AAA offers education, expert […]

The post ACE Office Hours: EMS Billing Companies appeared first on American Ambulance Association.

The COVID-19 pandemic has forced many organizations to close or reduce staffing in their offices to mitigate the risks of transmission. In the EMS workplace, employers have historically struggled to maintain a strong line of communication with their workforce. The pandemic has only exacerbated this problem. In the face of unprecedented turnover and other workforce challenges, HR professionals are working hard to engage employees in a deeper and more meaningful way. To attract and retain employees, HR professionals and other leaders are having to gain a broader understanding of those who seek employment in EMS beyond their professional aspirations. We will discuss how to balance this deeper understanding with maintaining a professional and compliant atmosphere and will highlight how the prior trend of employee self-service is being replaced by an employee oriented customer service model.

The post Mental Wellness Office Hours appeared first on American Ambulance Association.

EMS organizations continue to struggle with attracting and retaining employees. Many organizations are adjusting wage scales, offering sign-on bonuses, and stipends as primary mechanism to attract candidates. However, employees are looking for employment that supports their lifestyle and are selecting careers based upon the quality of life it provides. Employers should build a total compensation package that supports their employees goals. In this session, the AAA’s HR and Operations Consultant, Scott Moore, will be joined by Nishan Mootafian, an experienced financial planner and partner to businesses. Nishan and Scott will discuss how employers can optimize and publicize their financial benefit offerings to gain the advantage with their existing employees and job candidates.

The post On Demand | Building a Total Compensation Package to Drive Recruitment & Retention appeared first on American Ambulance Association.

The American Ambulance Association is excited to announce the release of the updated 2022 Human Resources Manual. During this webinar, the AAA’s HR and Operations Consultant, Scott Moore, will cover the important changes to the HR Manual based upon the legal and other regulatory developments that have occurred around the country over this past year and over the course of the COVID-19 pandemic. The updated HR Manual includes the addition of numerous practice notes intended to provide EMS leaders with a more practical understanding of the legal principles that necessitate much of the language found in many of the sample policies in the HR Manual. Additionally, the practice notes provide suggestions for EMS agencies to better insulate the organization from legal liability. Attendees will have all of the information they need to ensure that they can meaningfully maximize the benefit of the using the AAA’s 2022 Human Resource Manual.

The post On-Demand | 2022 Human Resource Manual Update appeared first on American Ambulance Association.

Join experts from the Academy of International Mobile Healthcare Integration for an interactive discussion of tips and techniques for weathering shortages.

The post AIMHI | Best Practices for Mitigating EMS Supply Chain Challenges appeared first on American Ambulance Association.

March 8, 2022 | Free to Members | Michelle Anderson, Brian Werfel, Scott Moore ACE Faculty members Michelle, Scott & Brian answer attendee questions on labor – section 7 of […]

The post On-Demand | ACE Cost Collection Office Hours: Labor appeared first on American Ambulance Association.

Dcember 14 | 14:00—15:00 ET And You Thought 2020 Was a Challenge Join Scott Moore, the AAA Human Resources and Operational Consultant for an end-of-the-year Facebook Live open discussion where […]

The post Facebook Live: Office Hours w Scott Moore appeared first on American Ambulance Association.

End Annual Reviews: Stop Ignoring Your Staff 364 Days a Year
Speaker: Scott Moore, Esq.
April 15, 2021 | 15:00 ET
Have you ever received a performance review that truly drove you to work harder? It is time for employers to rethink the manner and method of providing employee performance feedback. In fact, the concept of performance feedback needs to evolve from a formal annual process to a more fluid ongoing dialogue about the nature and quality of the workplace relationship. EMS organizations continue to struggle with retaining employees, both field personnel and frontline supervisors. This program will discuss why traditional employee performance feedback models often hurt performance. We will cover the latest research on what truly drives employee performance and the innovative ways that high performance teams are utilizing meaningful performance feedback tools in today’s workplace. Lastly, this session will discuss the important role that organizational culture plays in driving employee performance regardless of the performance feedback model your organization adopts. No matter the model, if your organizational culture does not support a transparent, trusting, and accountable relationship between leadership and your workforce, you will continue to struggle.

The post On-Demand | End Annual Reviews appeared first on American Ambulance Association.

Network with your colleagues from across the country in this informal virtual happy hour. Depending on participation, we may break into topical groups.

The post Virtual Conference: Happy Hour appeared first on American Ambulance Association.

Ft. Andre M. Koen, Mayo Clinic & Tom Fennell, Mayo Clinic Ambulance
Staving off cynicism requires us to be active in breaking biases we have developed over years and hours of the job. We know what shifts are the toughest. We know who also gets those tough assignments. Our job requires that we be prepared for anything and often that is exactly what we have to manage.

Is it possible the racism and xenophobia could be the result of something else? Is it possible that we can change a situation by being changed ourselves?

We will spend this session not only looking at the social challenges but how we build our resilience through a cognitive and racial self-care approach.

The post On-Demand | Resilience: Addressing Race and Resiliency appeared first on American Ambulance Association.

Recorded October 5, 2020 Join American Ambulance Association experts Asbel Montes, Brian Werfel, Esq, Scott Moore, Esq, and Wayne Jurecki for this live emergency session! Asbel, Scott, Wayne, and Brian […]

The post On-Demand | Emergency HHS Provider Relief Update appeared first on American Ambulance Association.

What counts as revenues? Everyone knows that Medicare payments, insurance payments, and patient self-pays are revenue, but what about other sources that you may not normally think of? Do you receive VA payments, do you have membership fees, or get local taxes earmarked for EMS? If so, you won't want to miss this webinar and learn how to recognize different revenue sources as well as the best way to categorize them and submit them to CMS

The post On-Demand | ACE Cost Collection: Revenues appeared first on American Ambulance Association.

A captive insurance company by definition is a Private Insurance Company (“PIC”) who’s sole insurance duty is to insure the risks of its owner, the owner being the business. Over the years, captive insurance has grown in popularity mainly due to the ability of the captive to run profitable over its life span. When the captive runs profitable, it directly benefits the insured business by way of dividends and/or lower insurance costs. There are many types of captive insurance companies on the market, some are owned by the members, some are owned by an insurance company and some are owned by the captive manager. If you are considering a captive solution, discovery of who owns and governs the captive is a very important first question.

On our call, we will discuss:
1. how a captive can shift insurance company profits back to the employer
2. how health care cost has no correlation with quality; in fact, its commonly inversely correlated
3. what common bond is shared amongst members; aka, “Am I right for a captive?”
4. trends within the managed care space, what exactly is RBP?
5. common myths within today’s COVID -19 health care delivery market

Ambulance companies continually push to have a seat at the “table” and think about market opportunities to increase revenue, but, when it comes to Health Insurance, most are allowing someone else sign their check book. That “someone else” is the insurance company attempting to pay us less! A captive is a solution that enables us to push back on our #2 spend!

If you’re willing to engage in the affairs of health care risk financing and management, statistics suggests, it will be a profitable decision.

The post On-Demand | Employee Benefits Captive Insurance for EMS appeared first on American Ambulance Association.

Financial Sustainability Ideas for EMS

The post On-Demand | Financial Sustainability Ideas for EMS appeared first on American Ambulance Association.

This session will cover the basics of Employee Stock Ownership Plans, but more importantly how new ESOPs can be structured and used to increase company cash flow and motivate employees in times of uncertainty and stressed balance sheets. The presentation will also cover ways to create liquidity for shareholders who wish to retire or reduce their ownership stake.

The post On-Demand | How to Use an ESOP in These Turbulent Times appeared first on American Ambulance Association.