On February 5, 2024, the Occupational Safety and Health Administration published a Notice of Proposed
Rule Making (NPRM), that will provide the first update to the Fire Brigade Standards published 44 years
ago. The comment period for the Proposed Rule, will close on May 6, 2024, and will have significant
impacts for Fire, EMS, and Technical Rescue organizations. Join the AAA’s HR Operations Consultant,
Scott Moore, as he provides overview of the Proposed Rule’s new requirements. Which include
additional administrative obligations, job-related training, physical and mental health, initial and ongoing
assessments for emergency response employees. While the Proposed Rule has not been finalized, it is
clear that OSHA is committed to addressing the safety in EMS organizations.

The post On-Demand: New OSHA Emergency Response Rule: Impact on EMS Explained appeared first on American Ambulance Association.

March 14, 2024 2pm Eastern
Scott Moore, Esq.
Jeff Dill

The post On-Demand | 10 Leadership Strategies for Workplace Mental Health appeared first on American Ambulance Association.

As EMS employers nationwide adapt to an evolving workforce, retention becomes as pivotal as recruitment. While exit and engagement surveys shed light on past experiences, the key to unlocking real-time employee motivation is understanding why they choose to STAY. Dive into insights from over 1,500 stay interviews within a leading EMS agency and discover how to harness this transformative approach for enhanced retention in your organization.

About Our Speaker
Macara Trusty, MS, LP, SHRM-SCP, is a licensed paramedic with over 29 years of EMS experience, including 16 years of leadership. She is a national conference speaker, author, and recipient of the 2021 NAEMT Presidential Leadership Award. Macara holds a BS in business management and an MS in management and leadership and is working towards a doctorate in organizational development and leadership. She also holds several certifications, such as Project+, SHRM-SCP, Just Culture Champion, and various EMS instructor certifications. Additionally, Macara chairs committees with NEMSMA and the Texas Governor's EMS & Trauma Advisory Council EMS Education Committee and serves on the Lighthouse Leadership Committee with NAEMT. She has led collaborative and cross-functional teams toward innovative solutions that improve employee cultures, operational efficiencies, and the quality of leadership development and clinical education.

The post On-Demand | Stay & Sway appeared first on American Ambulance Association.

2024 EMS Leadership Academy – Foundation in Leadership September 30 – October 4, 2024 Hilton Garden Inn Las Vegas City Center 4655 Dean Martin Drive Las Vegas, NV 89103 Fee: […]

The post SafeTech | EMS Leadership Academy appeared first on American Ambulance Association.

SafeTech | Women in Leadership: Emerging Leadership March 25 – March 27, 2024 Life EMS 1279 Cedar Street NE Grand Rapids, MI 49503 Fee: $1,500.00 – Includes tuition & all […]

The post SafeTech | Women in Leadership appeared first on American Ambulance Association.

Long time EMS administrator, Andrea Abbas decided it was time to rejoin the clinical side of EMS as a practicing Paramedic. She had been off the streets for roughly eight months and had the desire to return to frontline to care for the community. So, she began her job search.

What Andrea encountered and discovered during the talent acquisition phase was eye opening. This presentation will share her lived recruiting experiences best practices. Attendees will walk away with real actionable insights into attracting the brightest and best in a competitive job market.

The post Recruiter to Recruited appeared first on American Ambulance Association.

The EMS workplace has shifted; providers, middle managers and emerging executives are expecting health and wellness programs in the workplace. Gone are the days, where corporation’s welcome employees who show up to work sick. The human workplace has evolved. The body of research around longevity and human performance is growing and what organizational leaders once believed were wellness best practices has changed. Human performance and biohacking aren’t just for professional athletes. Whether you’re an experienced executive, middle manager, or clinical practitioner this session will leave you with optimal performance best practices you can begin to implement and teach others about tomorrow.

This presentation will leverage my many years studying and teaching human physiology, biology, microbiology, and neuroanatomy. We will consider the implications of and review the current research and science behind these human performance factors:

Poor gut health- the world of our gut microbiota and how we influence it
High cortisol levels and the effects of stress on the body
Sleep hygiene- brain health and sleep as emotional first aid
The effects of highly processed foods on our physical and mental health
Alcohol- why I never have a cocktail the night before a big speaking event
Hormonal changes- how low testosterone and menopause can impact work performance

The post EMS KPIs: The Wellness Edition appeared first on American Ambulance Association.

Many EMT students are instructed that when they feel overwhelmed, they need to "be a duck"- paddling furiously under the water while everything stays smooth and calm on the surface. While this isn't terrible advice while actively running a call, many in emergency services take this advice to heart and embrace a brand of stoicism fairly unique to public safety. Avoidance is a nonadaptive coping style linked to increased risk of PTSD, burnout and suicide, yet it is the most commonly used method of coping with stress among EMS professionals. Types of avoidance coping such as dissociation, absenteeism and substance use will be explored. Learn healthier mechanisms to cope with adversity and ways to pass these skills along to your agency, creating a more resilient, present, and engaged workforce.

Speaker
Sari Goldberg MS, NCC, EMT-P, is a veteran paramedic and mental health professional. After more than 10 years as a paramedic in the field, Sari earned a Master of Science in Clinical Rehabilitation and Mental Health Counseling from the University of North Carolina at Chapel Hill. Since 2019, she coordinates a comprehensive wellness program for employees at Guilford County Emergency Services that includes peer support, CISM, one on one interventions, and proactive psychoeducation.

The post Be a Duck: The Problem of Avoidance in EMS appeared first on American Ambulance Association.

With the high cost to initial EMT programs, and the supply of new EMT students as compared to the national demand, creative programs such as recruit classes not only help to increase the number of new EMS providers available, but also provide a critical, and much needed bridge into extending the field of EMS into our urban settings. We will discuss how to not only setup a recruit program, but also work with key civic organizations to drive the growth of diversity in the workforce.

---

Kevin Ferrarotti is a board certified healthcare executive with more than 25 years of experience in EMS, fire service, management and leadership. Kevin is currently the Senior System Director for the Hartford HealthCare EMS Network (CT), a multidisciplinary EMS system that includes two commercial agencies, air medical, hospital - based paramedicine, and education network, as well as holding various statewide chair positions for regional collaboration and provider health and wellness. Kevin holds a Master's degree in education and healthcare administration, and is pursuing a Master's to Doctoral Degree path in public health.

The post On-Demand | EMS Workforce Diversity Through EMT Recruitment appeared first on American Ambulance Association.

Media relations is important for any company, but how do you help navigate the conversation through proactive pitching and where do you even begin? In this webinar, Smitha Rao - a media strategy lead and a freelance journalist - will take a deep dive into why proactive pitching is a lot more important than reactive storytelling; discuss the best ways to make your story stand out among journalists; and tell you why a blast pitch just doesn't cut it in the current media landscape.

The post Media Relations to the Rescue appeared first on American Ambulance Association.

2024 will brings with it several changes for employers. This past year was an active legislative and regulatory year for employers on the Federal level. However, much of today’s workplace policy and
regulation are being shaped by state and local governments. This continues to be a proving ground for new workplace laws and regulations. The Biden administration has promised to be the most union-
friendly administration in this country’s history and recent NLRB decisions have made it far easier for unions to get recognized. This session will cover the regulatory changes starting in 2024 that will affect EMS agencies and the steps that organizations must make to ensure compliance, including new OSHA
reporting requirements, new or increased state-level paid leave, non-compete agreement bans, pay transparency rules, to name a few. This is a must-attend event for any EMS leader and HR professional as they begin the new year.

The post 2024 Employment Law Dynamics: Essential HR Insights for EMS appeared first on American Ambulance Association.

October 5 | 14:00 ET
Scott Moore, Esq. AAA HR/Operations Consultant
Ron Quaranto, Regional VP, Acadian Ambulance, AAA Workforce Committee Chair

In the fast-paced world of emergency medical services, gaining insights from experienced mentors can be invaluable. Whether you're engaging a recent graduate entering the field or an aspiring leader aiming to elevate their career, this webinar will provide you with the knowledge and guidance you need to implement a mentor program at your organization.

The post Navigating Excellence: EMS Mentorship Webinar appeared first on American Ambulance Association.

Join RCM Leaders, Donna Hankins & Katie Arens as they identify the seven wastes commonly found in billing processes and how to eliminate them to ensure optimal performance and results are achieved.

The post On-Demand: 7 Wastes of EMS Billing: How to Apply Lean Manufacturing Principles Webinar appeared first on American Ambulance Association.

Mental health and wellness have been a challenge for many EMS professionals due to the difficult nature of the work our people experience every day. The changing healthcare delivery model, workforce shortages, and the aftermath of the COVID-19 pandemic have only exacerbated the already difficult day-to-day lives of those working in EMS. While there is a heightened awareness and focus on the mental health, wellness, and resilience aspects of a career in EMS and public safety, there is still a ton of work to do. The AAA’s Human Resources and Operations Consultant, Scott Moore and former Emergency Medical Technician, turned Psychologist, Dr. Lau Morrison, will host a program that explores and discusses the mental health strategies, resources, and best practices available to frontline providers and leaders. This program will be a highly interactive discussion seeking to engage the participants to raise awareness and create positive change in the profession.

The post Mental Wellness for EMS Webinar appeared first on American Ambulance Association.

Join us on June 12 for this engaging webinar as Jamie Pafford, AAA President-Elect, Kathy Lester, Healthcare Consultant for the AAA and Tristan North, Senior VP of Government Affairs provide a comprehensive recap of the recent federal GAPBAC (Ground Ambulance Patient Billing Advisory Committee) meetings.

The first public meetings of the GAPBAC were held on May 2 and 3; our presenters will review key points, potential impacts, and the timeline as the GAPBAC continues work on addressing this critical issue for the ground ambulance industry.

The post On Demand | Ground Ambulance Balance Billing Update appeared first on American Ambulance Association.

The National Labor Relations Board (NLRB) has been very active under the Biden Administration and the leadership of recently departed union advocate, US DOL Secretary Marty Walsh. In the last few years, petitions to the NLRB from employees seeking union representation has increased by 53%. Union representation is relatively common in EMS and public safety organizations. The promise of better benefits and wages is an easy sell regardless of whether the collective bargaining process results in an overall improvement in benefits and wages. This session will cover the process that follows the first whispers of union representation and the rules of engagement once a petition is filed with the NLRB. We will also discuss how getting to know, communicating, and engaging your employees is often the most effective way address the issues that most frequently lead to unionization.

The post On Demand | 2023 Unionization Concerns Webinar appeared first on American Ambulance Association.

The EMS landscape has endured dramatic changes over recent years. Agencies today are
faced with staffing and employee turnover, increasing call volume, and change reimbursement
requirements. As a result, they're forced to find ways of doing more with less. Leveraging the
powers of technology is a great answer to this challenge, but technology alone can only go so
far. Organizational change is also needed to successfully implement that technology, make the
most of agency resources and keep up with evolving demands. Not an easy feat for EMS, but a
worthwhile one.
In this webinar, our panel will focus on how they have implemented technologies from CAD to
billing systems. We will discuss lessons learned not just about technology selection, but also
about the impacts on the people and the processes that support them. We will talk about what
went right, what went wrong, and key takeaways to help your agency embrace change and
overcome implementation obstacles.

The post On Demand | A Hill Worth Climbing: Lessons Learned from Implementing New EMS Technology appeared first on American Ambulance Association.

EMS agencies and their leaders are in a time of heightened accountability from both the public they serve and the employees who work in the field. While all EMS providers are required to have a safety program that provides a work environment that is free from known hazards, many fail to recognize the true risk to both employees and the organization. An effective safety program will:

• Reduce injuries, safety violations, fines, and insurance penalties.

• Improve employee awareness, sense of purpose and responsibility.

• Increase programmatic efficiencies by providing clear safety steps for most workplace processes.

• Provide workers and managers with the knowledge and abilities necessary to recognize and react to dangerous incidents.

This session will highlight the best practices for an effective safety program and the true costs of getting it wrong.

The post On Demand | 2023 OSHA Enforcement Strategy Update Webinar appeared first on American Ambulance Association.

Join AAA Human Resources Consultant Scott Moore, Esq., and Kathy Fredrickson, Digital Marketing Clinic Director and Faculty from the University of Wisconsin Oshkosh, as they discuss the evolution of digital marketing and how it has evolved to become one of the most powerful recruitment and retention tools an employer can utilize to drive results. During this program, we will discuss how an employer can develop a workplace brand that will attract candidates and engage your existing workforce. We will review several EMS agencies’ digital marketing efforts, highlighting those elements that your organization can employ to achieve your recruitment and retention goals!

The post On Demand | 2023 Digital Marketing for Recruitment and Retention Webinar appeared first on American Ambulance Association.

EMS organizations continue to struggle with attracting and retaining employees. Many organizations are adjusting wage scales, offering sign-on bonuses, and stipends as primary mechanism to attract candidates. However, employees are looking for employment that supports their lifestyles and are selecting careers based upon the quality of life it provides. This occurs through providing your team with information about how their tax withholding and benefit enrollment decisions can impact their overall financial health. In this session, the AAA’s HR and Operations Consultant, Scott Moore, will be joined by Sean Britton, an experienced EMS/public safety-based financial planner and partner to businesses. Sean and Scott will try to untangle some of the often misunderstood and rarely discussed financial aspects of employment. We will offer best practices with benefit messaging and how to best financially support your team members.

The post On Demand | 2023 EMS Financial Success Webinar appeared first on American Ambulance Association.

Join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for an update on recent changes to Medicare's coverage of ambulance services. This webinar coincides with the American Ambulance Association's release of its 2023 Medicare Reference Manual. Among the topics Brian will be discussing are the impact the expiration of the Public Health Emergency on existing Medicare program waivers, the extension of the temporary add-ons for ground ambulance and other changes impacting the reimbursement rates for ambulance, a review of the first year of the national expansion of the prior authorization model for scheduled non-emergency transports, the current audit landscape, and much more. The session will include an extended Q&A period to address any and all questions from attendees.

The post On-Demand | 2023 Medicare Update Webinar appeared first on American Ambulance Association.

The American Ambulance Association is excited to announce the release of the updated 2023
Human Resources Manual. During this webinar, the AAA’s HR and Operations Consultant,
Scott Moore, will cover the important changes to the HR Manual based upon the legal and other
regulatory developments that have occurred around the country over this past year. The updated
HR Manual includes the addition of numerous practice notes intended to provide EMS leaders
with a more practical understanding of the legal principles that necessitate much of the language
found in many of the sample policies in the HR Manual. Additionally, the practice notes provide
suggestions for EMS agencies to better insulate the organization from legal liability. Attendees
will have all of the information they need to ensure that they can meaningfully maximize the
benefit of the using the AAA’s 2023 Human Resource Manual.

The post On-Demand | 2023 Human Resources Manual Webinar appeared first on American Ambulance Association.

NAEMSP/AAA Town Hall: The Future of Healthcare Policy After the COVID 19 Public Health Emergency: What does it mean for Emergency Medical Services? March 15, 2023  12:00-13:00 ET The COVID-19 […]

The post 2023 NAEMSP AAA Town Hall appeared first on American Ambulance Association.

Join our Ambulance Cost Education experts for this virtual workshop focused on the CMS Ground Ambulance Cost Data Collection requirement.

Our ACE Faculty will cover everything from important dates and how CMS cost data collection will impact our industry to scenarios and the practical application of tools and resources to ensure accuracy in submitting your data. Attendees can expect to walk away with confidence in their ability to report on time and avoid penalties.

Who should attend?

Agencies selected in Year 1 or 2 lists, preparing to submit their 2022 data to CMS in 2023
Agencies selected in Year 3 or 4 lists, collecting 2023 data to submit to CMS in 2024
Directors, Officers, Billing Managers, or anyone responsible for their agency’s cost data collection process
Not sure if your agency is selected? Click Here to check the selection lists for your NPI(s).

Not a AAA member?
Fill out this form before attending the EMS Cost Collection Workshops to be sure you have access to Amber!

The post On Demand | 2023 Virtual EMS Cost Collection Workshop appeared first on American Ambulance Association.

Please join experts from the American Ambulance Association for a discussion of the recent midterm elections. AAA will offer insight into the results\' impact on EMS and healthcare as a whole. The session will conclude with a Question & Answer period.

The post On Demand | Post-Election Recap appeared first on American Ambulance Association.

From the Academy of International Mobile Healthcare Integration

The post AIMHI | Here’s What High Performance, High Value EMS Looks Like appeared first on American Ambulance Association.

Please join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for an in-depth look at the Medicare Part C Program. In this webinar, we will discuss the basic coverage requirements for these plans, noting both the similarities to Fee-For-Service Medicare and several crucial differences. We will also discuss the cost-sharing amounts imposed on these plans, and how they may differ from FFS Medicare. Particular attention will be paid to prior authorization requirements that impact coverage of non-emergency ambulance transports. The discussion will then turn to the relative pros and cons of contractual arrangements with MA plans. Specifically, we will discuss how contract terms can be negotiated to minimize the administrative burdens, and/or to shift these administrative burdens onto other parties. The session will conclude with a Question & Answer period.

The post On Demand | Medicare Advantage appeared first on American Ambulance Association.

Set yourself up for success in 2023!

Whether your service is required to submit your cost data to CMS in 2023, just entering the data collection period, or you have no idea what CMS Ground Ambulance Cost Data Collection is, this webinar will set you up for success.

Join American Ambulance Association experts Scott Moore, Esq & Brian Werfel, Esq for this webinar and leave knowing what you need to do, now, to report on time, accurately, and avoid penalties.

The post On Demand | Cost Data Collection Explained: A Practical Guide to CMS Ground Ambulance Cost Data Collection Requirements appeared first on American Ambulance Association.

The post On Demand: 2022 AAA/Newton 360 Ambulance Industry Employee Turnover Survey Webinar appeared first on American Ambulance Association.

From the Academy of International Mobile Healthcare Integration
Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.

The post On-Demand | AIMHI Best Practices in EMS for Mental Health Transports appeared first on American Ambulance Association.

What if you were asked that question tomorrow? Your city manager is developing the city's budget for next year and has listened to you explain for a year that staffing shortages, cost increases and supply chain issues are hindering your ability to provide reliable EMS service to the community. She's also seen the local and national media reports on the plight of the challenging EMS economic model leading to service failures. She's ready to put additional funding into the city's budget for EMS. How much do you need? How do you provide simple data about your current cost of service delivery, and what future costs will likely be? What impact would service level changes have on your funding need? Do you press for one-time funding, or sustainable funding for the long haul?

This scenario is playing out in many communities across America as governmental leaders finally realize that the current EMS economic model is not sustainable.

This webinar will walk you through the simple steps to identify your current cost of service delivery, as well as predict future costs based on anticipated revenue and expense changes, and help you estimate cost changes with modifications to service delivery changes.

A panel of leaders from High-Performance EMS Agencies that are currently either receiving or pursuing public funding will also share their recent experiences.

The post On-Demand | “How Much Funding Do You Need?” appeared first on American Ambulance Association.

Are you unconsciously burning out your billing department staff by keeping them one task-oriented? Are you working in silos? Are you experiencing missed revenue, high turnover and dropping collection percentages? Let's take a dive into why regularly surveying your billing team's talents, tasks and professional development will in turn affect your bottom line, for the better.

The post On-Demand | Billing Burnout Prevention appeared first on American Ambulance Association.

This office hours session will be focused on how EMS billing companies can support their clients through the CMS Ground Ambulance Cost Data Collection process. The AAA offers education, expert […]

The post ACE Office Hours: EMS Billing Companies appeared first on American Ambulance Association.

No - PR, publicity and politics are not all the same thing! We'll cover the differences, the importance of each, and how they can be used to build your agency's credibility, and possibly minimize damage during a crisis. We'll cover policies and procedures, strategies and tactics, interviewing tips and techniques, as well as brand and reputation management.

The post On-Demand | PR, Publicity and Politics: A Toolkit for Leaders appeared first on American Ambulance Association.

The COVID-19 pandemic has forced many organizations to close or reduce staffing in their offices to mitigate the risks of transmission. In the EMS workplace, employers have historically struggled to maintain a strong line of communication with their workforce. The pandemic has only exacerbated this problem. In the face of unprecedented turnover and other workforce challenges, HR professionals are working hard to engage employees in a deeper and more meaningful way. To attract and retain employees, HR professionals and other leaders are having to gain a broader understanding of those who seek employment in EMS beyond their professional aspirations. We will discuss how to balance this deeper understanding with maintaining a professional and compliant atmosphere and will highlight how the prior trend of employee self-service is being replaced by an employee oriented customer service model.

The post Mental Wellness Office Hours appeared first on American Ambulance Association.

Join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for an update on recent changes to Medicare's coverage of ambulance services. This webinar coincides with the American Ambulance Association's release of its 2022 Medicare Reference Manual. Brian will discuss recent changes in Medicare policy, including the national expansion of the prior authorization model for scheduled non-emergency transports, the latest on Medicare's ambulance cost data collection project, the current audit landscape, and much more. We will also discuss Medicare's coverage of ambulance services during the current COVID-19 process.

The session will include an extended Q&A period to address any and all questions from attendees.

The post On-Demand | 2022 Medicare Update Webinar appeared first on American Ambulance Association.

The post On-Demand | Putting the People Back in the Workplace appeared first on American Ambulance Association.

EMS organizations have always used data in the formulation of EMS system design and delivery. System Status Management revolutionized the way EMS providers deployed assets to more efficiently deliver service. The future of human resources is changing rapidly and HR leaders are finding that they need to focus on data analytics to meet organizational needs. This includes using personnel data to drive business decisions and mitigate the cost of employee turnover. During this session we will provide an overview of how data and predictive analytics are changing the face of HR and providing meaningful results for employers. Additionally, we will provide a few unexpected data points that leaders can use to attract and keep their employees.

The post On-Demand | Using Data as a Recruitment & Retention Tool appeared first on American Ambulance Association.

EMS organizations continue to struggle with attracting and retaining employees. Many organizations are adjusting wage scales, offering sign-on bonuses, and stipends as primary mechanism to attract candidates. However, employees are looking for employment that supports their lifestyle and are selecting careers based upon the quality of life it provides. Employers should build a total compensation package that supports their employees goals. In this session, the AAA’s HR and Operations Consultant, Scott Moore, will be joined by Nishan Mootafian, an experienced financial planner and partner to businesses. Nishan and Scott will discuss how employers can optimize and publicize their financial benefit offerings to gain the advantage with their existing employees and job candidates.

The post On Demand | Building a Total Compensation Package to Drive Recruitment & Retention appeared first on American Ambulance Association.

The American Ambulance Association is excited to announce the release of the updated 2022 Human Resources Manual. During this webinar, the AAA’s HR and Operations Consultant, Scott Moore, will cover the important changes to the HR Manual based upon the legal and other regulatory developments that have occurred around the country over this past year and over the course of the COVID-19 pandemic. The updated HR Manual includes the addition of numerous practice notes intended to provide EMS leaders with a more practical understanding of the legal principles that necessitate much of the language found in many of the sample policies in the HR Manual. Additionally, the practice notes provide suggestions for EMS agencies to better insulate the organization from legal liability. Attendees will have all of the information they need to ensure that they can meaningfully maximize the benefit of the using the AAA’s 2022 Human Resource Manual.

The post On-Demand | 2022 Human Resource Manual Update appeared first on American Ambulance Association.

With the rollout of 988 this July, the services provided by America’s Suicide Prevention and Mental Health Crisis Lifeline will be expanded to offer a direct connection to compassionate, accessible care for anyone experiencing suicidal thoughts or emotional distress. This session will include a snapshot of the current impact behavioral health calls have on the nation’s emergency health care system. It will also cover how we - as the safety net healthcare provider in communities across the country - stand to gain from this systematic improvement to how people in crisis can access appropriate mental health care.

The post On-Demand | Casting a Wider (Safety) Net: What 988 Means for 911 appeared first on American Ambulance Association.

Join experts from the Academy of International Mobile Healthcare Integration for an interactive discussion of tips and techniques for weathering shortages.

The post AIMHI | Best Practices for Mitigating EMS Supply Chain Challenges appeared first on American Ambulance Association.

March 8, 2022 | Free to Members | Michelle Anderson, Brian Werfel, Scott Moore ACE Faculty members Michelle, Scott & Brian answer attendee questions on labor – section 7 of […]

The post On-Demand | ACE Cost Collection Office Hours: Labor appeared first on American Ambulance Association.

Speakers:
Frank Gresh, EMSA
Mike Taigman, FirstWatch
Jonathan Washko, Northwell Health Center for EMS
Pete Rizzo, Medstar Mobile Healthcare
Matt Zavadsky, Medstar Mobile Healthcare
Rob Lawrence, Pro EMS / Prodigy EMS

The post On-Demand | AIMHI High Performance, High-Value EMS Technology Systems appeared first on American Ambulance Association.

Are your prepared for the consumer, staff and other parties' questions that could be generated by the January 1, 2022, implementation of the No Surprises Act? While most ground ambulances are not included this could mean an additional need to communicate to patients why they are still getting a bill, and why ground ambulances were excluded This can also provide you with the opportunity to proactively educate your patients on the costs of providing service. This webinar will provide a general overview of the Act’s requirements, steps that EMS agencies should take to prepare their staff and contracted partners for the questions they will inevitably receive, and an overview of balance billing tools and resources they can utilize at their agency to reduce the confusion.

The post On-Demand: Preparing Your Agency for the Implementation of and Potential Confusion from the No Surprises Act appeared first on American Ambulance Association.

On January 18, 2022, the Centers for Medicare and Medicaid Services (CMS) will expand the Prior Authorization Model for Repetitive, Scheduled Non-Emergency Ambulance Transportation (RSNAT) to those states located in MAC Jurisdictions E and J. The affected states are Alabama, California, Georgia, Hawaii, Nevada, and Tennessee, and the U.S. Territories of American Samoa, Guam, and the Northern Marianas Islands. Under the RSNAT Model, prior authorization will be required for all non-emergency ground ambulance transports furnished by Part B ambulance suppliers on a repetitive basis (i.e., situations where the patient requires transportation three or more times for the same service over a set period of time). Please join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for a discussion on how the RSNAT Model will impact the provision of repetitive ambulance transports in these states and territories. In this webinar, we will discuss the process for applying for prior authorization, the basic documentation requirements, and the impact of approvals or rejections on your Medicare reimbursements. Brian will also discuss some of the key lessons learned from providers that have been operating under the RSNAT Model for the past several years, and provide tips on how to minimize the potential disruption to your organization. The session will conclude with a Q&A period for attendees to ask any questions they may have.

The post Prior Authorization for Dialysis Ambulance Transports: What You Need to Know for 2022 appeared first on American Ambulance Association.

ACE Faculty member Scott Moore, Esq. shares 8 tips for Cost Collection readiness in January 2022. If your EMS service was selected for years 1 or 2 of Medicare Ground […]

The post On Demand | Quick Take: Steps for Cost Collection Readiness in January 2022 appeared first on American Ambulance Association.

February 15, 2022 | 14:00 ET
Speakers: Margaret Keavney & Matthew Streger
Have you ever had that boss that you just could not stand? Maybe they were a micromanager, or a blame thrower, or they were threatened by you. How do you handle working for someone who makes you work, or your life, difficult? Let’s examine some of the common types of bad bosses, why the behavior is bad, what you should do with the boss, and how to identify if actually you are the bad boss and how to handle that!

The post On-Demand | Bad Bosses appeared first on American Ambulance Association.

Dcember 14 | 14:00—15:00 ET And You Thought 2020 Was a Challenge Join Scott Moore, the AAA Human Resources and Operational Consultant for an end-of-the-year Facebook Live open discussion where […]

The post Facebook Live: Office Hours w Scott Moore appeared first on American Ambulance Association.

Yesterday, the Occupational Health and Safety Administration (OSHA) and the Centers for Medicare and Medicaid Services (CMS) released their long-awaited rules regarding mandatory vaccination. Be sure to join AAA Human Resources & Operational Consultant, Scott Moore for a webinar presentation to highlight who is, and is not, covered by these new rules. Additionally, Scott will discuss how these rules interact with previously issued COVID-19 related requirements for healthcare providers and federal contractors. This event will include substantial time to answer member questions. However, we strongly encourage those with questions to submit their question to hello@ambulance.org prior to the program. This will ensure that we answer your questions during the program.

The post On-Demand | Mandatory Vaccination Requirements Released from OSHA & CMS appeared first on American Ambulance Association.

Recorded October 8, 2021 | Free to All | Speaker: Asbel Montes The deadline for Provider Relief Fund (PRF) applications is 11:59 PM October 26, 2021. If your EMS agency […]

The post On-Demand | It’s Time for EMS to Apply for HHS Provider Relief Fund Tranche 4! appeared first on American Ambulance Association.

Speaker: Andrew Mulcahy

Session description coming soon!

The post On-Demand | Medicare’s Ground Ambulance Data Collection System appeared first on American Ambulance Association.

Recorded September 29, 2021 | Speaker: Scott Moore, Esq. Don’t miss out! Today, September 29, 2021, the Health Resources and Services Administration (HRSA) will open the Provider Relief Fund & […]

The post On-Demand | HHS PRF Tranche 4 | Important Funding Opportunity for EMS Providers appeared first on American Ambulance Association.

We are all feeling the sting of the national workforce shortage, but what is the data telling us about the EMS workforce specifically?
This webinar, brought to you by AIMHI, the American Ambulance Association, and NASEMSO, will focus on innovative changes EMS directors and state EMS officials have implemented at the agency, state, and federal levels.
Participants will walk away with practical strategies to mitigate the workforce shortage, enhance available EMS units, reduce employee turnove,r and more effectively manage resources before response delays become a crisis.

The post On-Demand | Best Practices for Mitigating the EMS Workforce Shortage appeared first on American Ambulance Association.

September 24, 2021 | 13:00 ET
Asbel Montes and Brian Werfel, Esq. will review the process for applying for HHS Provider Relief Fund Tranche 4 funding.

The post On-Demand | Phase 4 Provider Relief Funding appeared first on American Ambulance Association.

Speaker: Scott Moore, Esq. | Recorded September 15, 2021 The American Ambulance Association has been fielding numerous questions from members as more and more employers mandate employee #COVID19 vaccinations. This […]

The post On-Demand | Quick Take: COVID-19 Vaccination Accommodation Requests appeared first on American Ambulance Association.

Join AAA Human Resources Consultant Scott Moore, Esq., and Kathy Fredrickson, Digital Marketing Clinic Director and Faculty from the University of Wisconsin Oshkosh, as they discuss the evolution of digital marketing and how it has evolved to become one of the most powerful recruitment and retention tools an employer can utilize to drive results. During this program, we will discuss how an employer can develop a workplace brand that will attract candidates and engage your existing workforce. We will review several EMS agencies' digital marketing efforts, highlighting those elements that your organization can employ to achieve your recruitment and retention goals!

The post On-Demand | Digital Marketing for EMS Recruitment & Retention appeared first on American Ambulance Association.

Recorded September 10, 2021 Speaker: Scott Moore, Esq. Scott Moore, Esq. (Moore EMS Consulting, LLC, Newton 360) provides expert guidance to #EMS providers on the impact of the recent executive […]

The post On-Demand | Quick Take: Mandatory COVID-19 Vaccination Exec Orders appeared first on American Ambulance Association.

This will be the first in a series of A.A.A. webinars focused on the Prior Authorization Model for Repetitive, Scheduled Non-Emergency Ambulance Transportation (RSNAT). When fully implemented, the RSNAT Model will require prior authorization for all non-emergency ground ambulance services furnished by Part B Ambulance Suppliers on a repetitive basis, i.e., situations where the patient requires transportation three or more times for the same service over a set period of time. In this first installment, we will focus on the technical elements of the RSNAT Model, including the timelines for the initial authorization request, the timeline for follow-up requests, the basic documentation requirements, etc. Brian will then discuss the impact of prior authorization on dialysis transportation payments in those states that participated in the original demonstration project from 2014 to 2021. The session will conclude with a Q&A period for attendees to ask any questions they may have.

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We’re in a perfect storm! In many communities, the Delta Variant has stressed healthcare systems to the max, and dramatically increased EMS response volume. Staffing in EMS and hospitals is critically low, hospitals are nearly full, and 911 call volume in some communities at record levels. The eye of this storm is the hospital emergency department. Patient volume at record levels, patients in the ED on observation status, and even patients awaiting inpatient beds are resulting in delays for ambulance crews trying to transition patients from their care to the ED staff. Numerous agencies across the country are reporting 60, 90, and 120+ minute delays getting patients into the ED. At the same time, some hospitals are seemingly able release EMS crews rather quickly, so they can respond to other 911 calls in the community.

A panel of experts for AIMHI member agencies, EMS legal and EMTALA experts, representatives from Centers for Medicare and Medicaid, and hospitals who have seemed to master the EMS turnaround speed will share their best practices for mitigating ED delays, and the legal consequences of ambulance parking. AIMHI will also present the results of their FLASH POLL on ED turnaround delays, and data from nearly 6 million patient care records from ESO will be presented to quantify the gravity of this challenging issue.

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Speakers: Scott Moore, Esq. & Ben Jensen, Bell Ambulance

During this program, we will discuss mandatory vaccination programs and the considerations when dealing with vaccination accommodation requests.

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Join Dr. Ed Racht and American Ambulance Association President-Elect Randy Strozyk for insights into the pandemic from an EMS perspective. Randy and Dr. Racht will provide counsel and context along with their signature wit and wisdom as we all face the COVID-19 together.

The post On-Demand | COVID-19 EMS Clinical & Operational Insights appeared first on American Ambulance Association.

Recorded: August 13, 2021 Speaker: Scott Moore, Esq. Nearly every state in the country is at a high risk of transmission of the COVID-19 disease. More and more employers wrestle […]

The post On-Demand | Quick Take: Mandatory COVID-19 Vaccines & Reasonable Accommodations appeared first on American Ambulance Association.

The time has finally come for many EMS providers to submit their report to the Office of Health and Human Services (HHS) on how they used the monies they received from the Provider Relief Fund (PRF). For many, the deadline for initial reporting is September 30, 2021. While the PRF Reporting Portal opened for registration back in January 2021, the portal is now open for the submission of data, leaving many with questions as they navigate the reporting portal. Join Asbel Montes, Brian Werfel, and Scott Moore for this webinar program where we will briefly review the PRF reporting requirements and will reserve the majority of this session to answer attendee questions and discussion.

The post On-Demand | Q&A: Provider Relief Fund Reporting for EMS appeared first on American Ambulance Association.

The post On-Demand | OSHA ETS Q&A Quick Take appeared first on American Ambulance Association.

On July 1, CMS issued a proposed rule on Surprise Billing, which applies to those providers and physicians identified in the No Surprises Act. This statute subjected ground ambulance suppliers to an HHS Advisory Committee process prior to any rulemaking addressing these services.

The consultants and staff of the American Ambulance Association are doing a deep dive into the 400+ page rule and evaluating its nuances. We continue to understand from our conversations that ground ambulances are not included and instead are subjected to the Advisory Committee.

The American Ambulance Association will soon provide a summary to members, and will address any confusion with the Administration.

The post On-Demand | EMS Balance Billing Quick Take—July 7, 2021 appeared first on American Ambulance Association.

OHSA’s New Emergency Temporary Standard: What EMS Employers Need to Know
On June 21, 2021, the U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) published its COVID-19 Emergency Temporary Standard (“ETS”), meaning the new regulations are now effective. Covered healthcare employers must comply with most of the requirements of the ETS by July 6, 2021. These new standards apply to employers subject to OSHA’s jurisdiction, and in all settings where employees provide healthcare or healthcare support services.
This webinar will analyze the applicability of the ETS to EMS organizations, many of which, EMS employers implemented long before the ETS was issued. However, these new standards include extensive workplace hazard assessment and documentation requirements that many EMS employers must be able to produce to for regulators. OSHA has emphasized that healthcare employers, including EMS organizations, are the focus of the department’s enhanced enforcement efforts to ensure compliance with these new standards. We will also discuss how EMS employers can utilize many of the OSHA Sample ETS documents and resources the department has created to assist healthcare employers in complying with this standard.

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June 23, 2021 | 14:00 ET | Free to AAA Members

The American Ambulance Association and the Commission on Accreditation of Ambulance Services recently reported that a global semiconductor shortage has crippled the production of motor vehicle chassis—including those used by ambulance manufacturers and remounters. Ford Motor Company, which supplies approximately 70% of the ambulance chassis used in the US, halted production in mid-April. The end is not yet in sight, with the shortage of the critically important microchips predicted to run into 2022.

Join ambulance fleet experts from across the country to learn what your EMS agency can do NOW to extend the lifecycle of your vehicles and minimize the impact of the chip and chassis shortage. Additionally, learn how the American Ambulance Association is working to drive federal, state, and local advocacy efforts to ensure that first responders are at the front of the line when production resumes. Don't miss your chance to learn from ambulance fleet luminaries how they keep their crews rolling, 24/7!

The post On-Demand | Ambulance Fleet Maintenance Tips for Weathering the Chassis Shortage appeared first on American Ambulance Association.

Scott Moore, Esq. and American Ambulance Association Workforce Committee Chair Ben Wasmund discuss the impact of the gradual legalization of marijuana on EMS employers.

The post On-Demand | Marijuana in the EMS Workplace Quick Take appeared first on American Ambulance Association.

HOT (red light and siren) responses put EMS providers and the public at significant risk. Studies have demonstrated that the time saved during this mode of vehicle operation and that reducing HOT responses enhances safety of personnel, with little to no impact on patient outcomes. Some agencies have ‘dabbled’ with responding COLD (without lights and sirens) to some calls, but perhaps none as dramatic as Niagara Region EMS in Ontario, Canada – who successfully flipped their HOT responses to a mere 10% of their 911 calls! Why did they do it? How did they do it? What has been the community response? What has been the response from their workforce? Has there been any difference in patient outcomes? Join Niagara Region EMS to learn the answers to these questions and more. Panelists from co-hosting associations will participate to share their perspectives on this important EMS safety issue!

The post On-Demand | Flipping OFF the Switch on HOT Emergency Medical Vehicle Responses! appeared first on American Ambulance Association.

This webinar will provide attendees with an overview of the waiver as outlined under the American Rescue Plan Act of 2021, the guidance issued by CMS and how it practically applies to your organization. While this is a positive step in the right direction for the ambulance industry in allowing payment for services provided where transportation did not occur, the waiver has limitations. This webinar is great for executives, operations managers and billing personnel as the panel of experts will provide practical advice if and when you should exercise this waiver authority for billing purposes.

The post On-Demand | ICYMI: The TIP Waiver and Everything You Need To Know appeared first on American Ambulance Association.

Medicare reimbursement for #EMS #TreatmentInPlace is now retroactive to March 2020! Learn more from American Ambulance Association experts in this timely, interactive session. CMS fact sheet: https://ems.zone/2105tipretro

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Earlier today, Congresswoman Terri Sewell (D-AL) introduced the Protecting Access to Ground Ambulance Medical Services Act of 2021. Congresswoman Sewell was joined by Congressmen Devin Nunes (R-CA), Peter Welch (D-VT) […]

The post On-Demand | Medicare Ambulance Relief Bill Introduced in House appeared first on American Ambulance Association.

End Annual Reviews: Stop Ignoring Your Staff 364 Days a Year
Speaker: Scott Moore, Esq.
April 15, 2021 | 15:00 ET
Have you ever received a performance review that truly drove you to work harder? It is time for employers to rethink the manner and method of providing employee performance feedback. In fact, the concept of performance feedback needs to evolve from a formal annual process to a more fluid ongoing dialogue about the nature and quality of the workplace relationship. EMS organizations continue to struggle with retaining employees, both field personnel and frontline supervisors. This program will discuss why traditional employee performance feedback models often hurt performance. We will cover the latest research on what truly drives employee performance and the innovative ways that high performance teams are utilizing meaningful performance feedback tools in today’s workplace. Lastly, this session will discuss the important role that organizational culture plays in driving employee performance regardless of the performance feedback model your organization adopts. No matter the model, if your organizational culture does not support a transparent, trusting, and accountable relationship between leadership and your workforce, you will continue to struggle.

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There has been a wave across the U.S. of legislation that has legalized medicinal and recreational marijuana. This wave has caused considerable challenges for EMS employers given the nature of the work performed by the EMS workforce. In many instances, the state law prohibits an employer from discriminating or taking other disciplinary action against workers for their off-duty marijuana use. Many EMS employers are federal contractors or grantees and must abide by the Drug Free Workplace Act of 1988. However, due to the newness of legalized marijuana, the application of the state and federal law has not played out in the courts allowing employers to understand how to ensure compliance with laws that appear to contradict each other. EMS attorneys, Margaret Keavney of Keavney & Streger, LLC and Scott Moore, AAA HR and Operations Consultant will host a point-counterpoint town meeting where they will discuss the intersection of current law and will provide recommendations for EMS leaders to ensure that they are providing a safe working environment for both employees and patients.

The post On-Demand | Canna-Business Decisions: Challenges for EMS Employers in a Time of Legalized Marijuana appeared first on American Ambulance Association.

The American Rescue Plan Act of 2021: What Every Ambulance Leader Needs to Know Now! March 12, 2021 | 14:00 ET Speakers Asbel Montes, Scott Moore, Brian Werfel Join our […]

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Tuesday, March 9, 2021 | 14:00 ET
Speaker: Brian Werfel, Esq.

The post On-Demand | 2021 Medicare Update Part 2 appeared first on American Ambulance Association.

Cybersecurity expertise from Global Medical Response experts. More details coming soon!

The post On-Demand | Cybersecurity for EMS: Combatting The Cyber Kill Chain appeared first on American Ambulance Association.

It goes without saying that the past year has been a tumultuous one for the EMS industry. The past year has seen EMS agencies scrambling to find the operational and financial resources to ensure that they could respond to the COVID-19 pandemic. The federal government has responded with unprecedented levels of financial relief for individuals, businesses, and health care providers. The Centers for Medicare and Medicaid Services has also made sweeping changes to the Medicare Program’s coverage of ambulance services. At the same time, our industry has been preparing for the roll-out of Medicare cost-data collection, the implementation of the Emergency Triage, Treatment, and Transport Program (ET3), the national expansion of prior authorization for repetitive patients, and numerous other changes in Medicare’s coverage of ambulance services.
Join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for a retrospective look at some of the more significant changes impacting the reimbursement for ambulance services. While the primary focus will be on Medicare’s coverage of ambulance services, we will also touch on other federal revenue sources, such as the HHS Provider Relief Fund, the HHS COVID-19 Program for the Uninsured, and the SBA’s Paycheck Protection Program. The session will conclude with an extended Q&A period to address any and all questions from attendees.

The post On-Demand | 2021 Medicare Update appeared first on American Ambulance Association.

Speakers: Asbel Montes & Scott Moore, Esq.
This webinar material will cover the operational and reimbursement nuances for administering COVID-19 vaccinations. Asbel Montes (Solutions Group) and Scott Moore, Esq. (Moore EMS Consulting) will help guide you through creating a billing process for COVID-19 vaccinations and discuss potential liabilities for provider Civil Immunity Provisions.

The post On-Demand | Set Up Your COVID-19 Vaccine Billing Process appeared first on American Ambulance Association.

The American Ambulance Association is excited to announce the release of the updated AAA Human Resources Manual. During this webinar, the AAA’s HR and Operations Consultant, Scott Moore, will cover the important changes to the HR Manual based upon the legal and other regulatory developments that have occurred around the country since the last edition was published. This past year has presented numerous challenges for EMS agencies around the country. The updated HR Manual includes the updated human resources practice notes intended to provide EMS leaders with a more practical understanding the legal principals supporting the language found in many of the sample policies in the HR Manual. Additionally, the practice notes provide suggestions for EMS agencies to better insulate the organization from legal liability. Lastly, we assembled extensive resources and sample forms that member companies can utilize at their agencies. Attendees will have all of the information they need to ensure that they can meaningfully maximize the benefit of the using the updated version of AAA’s Human Resource Manual.

The post On-Demand | 2021 EMS Human Resources Update Webinar appeared first on American Ambulance Association.

On December 27. 2020, President Trump signed the latest round in COVID-19 related relief legislation which included provisions related to surprise medical billing. This most recent round of legislation includes a three-month delay in sequestration, additional monies for the Provider Relief Fund and the Paycheck Protection Program, as well as extensions of refundable tax credits and deferrals of certain payroll tax deferrals. Additionally, EMS leaders will learn about the expanded coverage periods for the first round PPP loans and how your organization may be eligible for an additional “second draw” PPP loan. Be sure to join us for the webinar this Thursday, January 7, 2021 to hear a deeper dive on this latest piece of legislation.

The post On-Demand | Next Round of COVID-19 Relief + Surprise Billing Update appeared first on American Ambulance Association.

AAA COVID-19 Vaccination Update - The Light at the End of the Tunnel
Join Dr. Ed Racht, Randy Strozyk, and Scott Moore for this webinar geared towards providing our members with an update on the COVID-19 Vaccination and what it means for EMS agencies around the country. A recent survey of EMS workers revealed that many will not take the vaccination. Dr. Racht will provide the latest medical and clinical information about the COVID-19 vaccinations now that they have been approved for Emergency Use Authorization (EUA) by the FDA and provide critical information to relieve concerns of frontline workers.
As EMS agencies determine the critical role that their organizations and their field providers will play in receiving and administering the vaccine, Dr. Racht will highlight the clinical implications while Scott Moore will discuss the legal and regulatory considerations and impacts for EMS organizations and their personnel. While it is clear that employers can adopt a mandatory vaccination program, there remain many unanswered questions. Attendees can take part in a town hall discussion and a robust Q&A session where they can have the critical vaccination questions answered.

The post On-Demand | EMS COVID-19 Vaccination Update appeared first on American Ambulance Association.

Scott Moore, Esq.; Asbel Montes; Brian Werfel, Esq.

The post On-Demand | COVID-19 HHS CARES Act Tranche 3 Update appeared first on American Ambulance Association.

Speakers: Asbel Montes, Brian Werfel, Scott Moore

Last week, the Centers for Medicare and Medicaid Services (CMS) announced that they will be further delaying the mandatory ambulance cost data collection reporting until 2022. Cost collection was originally scheduled to start for 25% of EMS providers in 2020 and was delayed until 2021 due to the pandemic. CMS announced that, due to the continued impacts of the COVID-19 pandemic, they will be pushing back the reporting requirements for 50% of the EMS providers until 2022.
It is more important than ever that EMS leaders prepare their organizations and align their financial practices and data systems to meet the requirements for the COVID-19 Provider Relief Fund (PRF) reporting requirements beginning early in 2021, as well as, for the ambulance cost collection requirements starting in 2022. This webinar will discuss how the AMBER cost collection platform can assist EMS agencies in telling their pandemic-related financial story, ensuring that they can articulate the impacts to their services with real-time financial data. We are in a new era of financial accountability and any future COVID-19 related relief will require supporting financial data. The headlines are highlighting the fragility of the nation’s EMS systems. Accurate financial data will tell the story that cannot be ignored.

The post On-Demand | Déjà Vu All Over Again—Cost Collection Delay appeared first on American Ambulance Association.

2020 was a year unlike any in recent history. There were no dull moments courtesy of the global pandemic, civil unrest, and an historical Presidential campaign and election. The information and regulatory guidance were being released at head-spinning pace leaving many EMS leaders unsure if they captured all of the available COVID-19 related relief opportunities and worried that they may miss important relief-related reporting deadlines. This webinar will provide a review of the year many of us would like to forget. We will discuss how EMS agencies rose to the challenge and played a critical role in responding to the pandemic in the socially and politically charged national environment. Additionally, we will provide attendees of a preview of the road ahead, including the required reporting to ensure EMS agencies are compliant.

The post On-Demand | Wrapping Up a Year for the Record Books appeared first on American Ambulance Association.

Technology transformation in EMS is hard (and scary!). Computer Aided Dispatch (CAD) systems are the backbone of effective EMS performance, data analytics, expanded services, and personnel satisfaction. Fort Worth's MedStar revolutionized their dispatch operations to power not only more efficient and effective operations, but revolutionize their system away from being address-centric, to patient-centric. Learn how this high-performance system uses automation, machine learning and decision support technology to improve deployment, balance system efficiency with crew satisfaction, and provide enhanced services that would not be possible with ‘traditional’ CAD systems.

Learn insights directly from the users of the technology, communications center and field personnel, as well as agency leaders about their experiences with MedStar’s CAD transformation from today’s technology, to the technology of tomorrow!

The post On-Demand | CAD Data, AI, & Tech To Deliver High Performance, High Value EMS appeared first on American Ambulance Association.

The end of the first reporting period is approaching, and soon services will begin the process of gathering, analyzing, and submitting the data they have been collecting throughout 2020. What are the best methods to cross check your data and what questions still remain? In this webinar, AAA faculty will go over updated information from CMS as well as answer the questions services have as they finalize data for submission.

The post On Demand | Cost Collection: Putting it All Together appeared first on American Ambulance Association.

Tom Hughes, CPA, MBA. Vice President, Internal Audit at Global Medical Response
Introduction by AAA President-Elect Randy Strozyk

The post On-Demand | Fraud: Raising EMS Awareness appeared first on American Ambulance Association.

Network with your colleagues from across the country in this informal virtual happy hour. Depending on participation, we may break into topical groups.

The post Virtual Conference: Happy Hour appeared first on American Ambulance Association.