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April 24, 2024 | 09:00–17:00 CT | Sponsored by SafeTech Solutions The Executive Leadership Retreat is a blend of inspiring conversation, reflective exercises, and discussion of the topics you want […]

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On February 5, 2024, the Occupational Safety and Health Administration published a Notice of Proposed
Rule Making (NPRM), that will provide the first update to the Fire Brigade Standards published 44 years
ago. The comment period for the Proposed Rule, will close on May 6, 2024, and will have significant
impacts for Fire, EMS, and Technical Rescue organizations. Join the AAA’s HR Operations Consultant,
Scott Moore, as he provides overview of the Proposed Rule’s new requirements. Which include
additional administrative obligations, job-related training, physical and mental health, initial and ongoing
assessments for emergency response employees. While the Proposed Rule has not been finalized, it is
clear that OSHA is committed to addressing the safety in EMS organizations.

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March 14, 2024 2pm Eastern
Scott Moore, Esq.
Jeff Dill

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As EMS employers nationwide adapt to an evolving workforce, retention becomes as pivotal as recruitment. While exit and engagement surveys shed light on past experiences, the key to unlocking real-time employee motivation is understanding why they choose to STAY. Dive into insights from over 1,500 stay interviews within a leading EMS agency and discover how to harness this transformative approach for enhanced retention in your organization.

About Our Speaker
Macara Trusty, MS, LP, SHRM-SCP, is a licensed paramedic with over 29 years of EMS experience, including 16 years of leadership. She is a national conference speaker, author, and recipient of the 2021 NAEMT Presidential Leadership Award. Macara holds a BS in business management and an MS in management and leadership and is working towards a doctorate in organizational development and leadership. She also holds several certifications, such as Project+, SHRM-SCP, Just Culture Champion, and various EMS instructor certifications. Additionally, Macara chairs committees with NEMSMA and the Texas Governor's EMS & Trauma Advisory Council EMS Education Committee and serves on the Lighthouse Leadership Committee with NAEMT. She has led collaborative and cross-functional teams toward innovative solutions that improve employee cultures, operational efficiencies, and the quality of leadership development and clinical education.

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2024 EMS Leadership Academy – Foundation in Leadership September 30 – October 4, 2024 Hilton Garden Inn Las Vegas City Center 4655 Dean Martin Drive Las Vegas, NV 89103 Fee: […]

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SafeTech | Women in Leadership: Emerging Leadership March 25 – March 27, 2024 Life EMS 1279 Cedar Street NE Grand Rapids, MI 49503 Fee: $1,500.00 – Includes tuition & all […]

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Long time EMS administrator, Andrea Abbas decided it was time to rejoin the clinical side of EMS as a practicing Paramedic. She had been off the streets for roughly eight months and had the desire to return to frontline to care for the community. So, she began her job search.

What Andrea encountered and discovered during the talent acquisition phase was eye opening. This presentation will share her lived recruiting experiences best practices. Attendees will walk away with real actionable insights into attracting the brightest and best in a competitive job market.

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The EMS workplace has shifted; providers, middle managers and emerging executives are expecting health and wellness programs in the workplace. Gone are the days, where corporation’s welcome employees who show up to work sick. The human workplace has evolved. The body of research around longevity and human performance is growing and what organizational leaders once believed were wellness best practices has changed. Human performance and biohacking aren’t just for professional athletes. Whether you’re an experienced executive, middle manager, or clinical practitioner this session will leave you with optimal performance best practices you can begin to implement and teach others about tomorrow.

This presentation will leverage my many years studying and teaching human physiology, biology, microbiology, and neuroanatomy. We will consider the implications of and review the current research and science behind these human performance factors:

Poor gut health- the world of our gut microbiota and how we influence it
High cortisol levels and the effects of stress on the body
Sleep hygiene- brain health and sleep as emotional first aid
The effects of highly processed foods on our physical and mental health
Alcohol- why I never have a cocktail the night before a big speaking event
Hormonal changes- how low testosterone and menopause can impact work performance

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Many EMT students are instructed that when they feel overwhelmed, they need to "be a duck"- paddling furiously under the water while everything stays smooth and calm on the surface. While this isn't terrible advice while actively running a call, many in emergency services take this advice to heart and embrace a brand of stoicism fairly unique to public safety. Avoidance is a nonadaptive coping style linked to increased risk of PTSD, burnout and suicide, yet it is the most commonly used method of coping with stress among EMS professionals. Types of avoidance coping such as dissociation, absenteeism and substance use will be explored. Learn healthier mechanisms to cope with adversity and ways to pass these skills along to your agency, creating a more resilient, present, and engaged workforce.

Speaker
Sari Goldberg MS, NCC, EMT-P, is a veteran paramedic and mental health professional. After more than 10 years as a paramedic in the field, Sari earned a Master of Science in Clinical Rehabilitation and Mental Health Counseling from the University of North Carolina at Chapel Hill. Since 2019, she coordinates a comprehensive wellness program for employees at Guilford County Emergency Services that includes peer support, CISM, one on one interventions, and proactive psychoeducation.

The post Be a Duck: The Problem of Avoidance in EMS appeared first on American Ambulance Association.

With the high cost to initial EMT programs, and the supply of new EMT students as compared to the national demand, creative programs such as recruit classes not only help to increase the number of new EMS providers available, but also provide a critical, and much needed bridge into extending the field of EMS into our urban settings. We will discuss how to not only setup a recruit program, but also work with key civic organizations to drive the growth of diversity in the workforce.

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Kevin Ferrarotti is a board certified healthcare executive with more than 25 years of experience in EMS, fire service, management and leadership. Kevin is currently the Senior System Director for the Hartford HealthCare EMS Network (CT), a multidisciplinary EMS system that includes two commercial agencies, air medical, hospital - based paramedicine, and education network, as well as holding various statewide chair positions for regional collaboration and provider health and wellness. Kevin holds a Master's degree in education and healthcare administration, and is pursuing a Master's to Doctoral Degree path in public health.

The post On-Demand | EMS Workforce Diversity Through EMT Recruitment appeared first on American Ambulance Association.

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Media relations is important for any company, but how do you help navigate the conversation through proactive pitching and where do you even begin? In this webinar, Smitha Rao - a media strategy lead and a freelance journalist - will take a deep dive into why proactive pitching is a lot more important than reactive storytelling; discuss the best ways to make your story stand out among journalists; and tell you why a blast pitch just doesn't cut it in the current media landscape.

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Join fellow American Ambulance Association Annual Conference & Trade Show participants for a field trip to the Belle Meade historic site and winery. The AAA visit includes a Journey to […]

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2024 will brings with it several changes for employers. This past year was an active legislative and regulatory year for employers on the Federal level. However, much of today’s workplace policy and
regulation are being shaped by state and local governments. This continues to be a proving ground for new workplace laws and regulations. The Biden administration has promised to be the most union-
friendly administration in this country’s history and recent NLRB decisions have made it far easier for unions to get recognized. This session will cover the regulatory changes starting in 2024 that will affect EMS agencies and the steps that organizations must make to ensure compliance, including new OSHA
reporting requirements, new or increased state-level paid leave, non-compete agreement bans, pay transparency rules, to name a few. This is a must-attend event for any EMS leader and HR professional as they begin the new year.

The post 2024 Employment Law Dynamics: Essential HR Insights for EMS appeared first on American Ambulance Association.

Join our Ambulance Cost Education experts in Tampa, FL for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. The American Ambulance Association’s Ambulance Cost Education […]

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Join our Ambulance Cost Education experts on December 7 for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts at MEDIC in Charlotte, North Carolina for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover […]

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October 5 | 14:00 ET
Scott Moore, Esq. AAA HR/Operations Consultant
Ron Quaranto, Regional VP, Acadian Ambulance, AAA Workforce Committee Chair

In the fast-paced world of emergency medical services, gaining insights from experienced mentors can be invaluable. Whether you're engaging a recent graduate entering the field or an aspiring leader aiming to elevate their career, this webinar will provide you with the knowledge and guidance you need to implement a mentor program at your organization.

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Join our Ambulance Cost Education experts in Long Beach, CA for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything […]

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Format: MS Word | Free to Members Edited by Scott Moore, Esq. The American Ambulance Association’s 2023 Mentorship Guide for EMS is a must-have for ambulance services looking to provide […]

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Join RCM Leaders, Donna Hankins & Katie Arens as they identify the seven wastes commonly found in billing processes and how to eliminate them to ensure optimal performance and results are achieved.

The post On-Demand: 7 Wastes of EMS Billing: How to Apply Lean Manufacturing Principles Webinar appeared first on American Ambulance Association.

Join our Ambulance Cost Education experts at our 2024 Annual Conference & Trade Show in Nashville, TN for this intensive session focused on the CMS Ground Ambulance Cost Data Collection […]

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Join our Ambulance Cost Education experts in Niagara, NY for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Mental health and wellness have been a challenge for many EMS professionals due to the difficult nature of the work our people experience every day. The changing healthcare delivery model, workforce shortages, and the aftermath of the COVID-19 pandemic have only exacerbated the already difficult day-to-day lives of those working in EMS. While there is a heightened awareness and focus on the mental health, wellness, and resilience aspects of a career in EMS and public safety, there is still a ton of work to do. The AAA’s Human Resources and Operations Consultant, Scott Moore and former Emergency Medical Technician, turned Psychologist, Dr. Lau Morrison, will host a program that explores and discusses the mental health strategies, resources, and best practices available to frontline providers and leaders. This program will be a highly interactive discussion seeking to engage the participants to raise awareness and create positive change in the profession.

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The American Ambulance Association (AAA) and Newton 360, an Emergency Medical Services (EMS)-based workforce management software platform, joined forces again this year to conduct the fourth annual survey of employee turnover in the […]

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Join us on June 12 for this engaging webinar as Jamie Pafford, AAA President-Elect, Kathy Lester, Healthcare Consultant for the AAA and Tristan North, Senior VP of Government Affairs provide a comprehensive recap of the recent federal GAPBAC (Ground Ambulance Patient Billing Advisory Committee) meetings.

The first public meetings of the GAPBAC were held on May 2 and 3; our presenters will review key points, potential impacts, and the timeline as the GAPBAC continues work on addressing this critical issue for the ground ambulance industry.

The post On Demand | Ground Ambulance Balance Billing Update appeared first on American Ambulance Association.

The National Labor Relations Board (NLRB) has been very active under the Biden Administration and the leadership of recently departed union advocate, US DOL Secretary Marty Walsh. In the last few years, petitions to the NLRB from employees seeking union representation has increased by 53%. Union representation is relatively common in EMS and public safety organizations. The promise of better benefits and wages is an easy sell regardless of whether the collective bargaining process results in an overall improvement in benefits and wages. This session will cover the process that follows the first whispers of union representation and the rules of engagement once a petition is filed with the NLRB. We will also discuss how getting to know, communicating, and engaging your employees is often the most effective way address the issues that most frequently lead to unionization.

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The EMS landscape has endured dramatic changes over recent years. Agencies today are
faced with staffing and employee turnover, increasing call volume, and change reimbursement
requirements. As a result, they're forced to find ways of doing more with less. Leveraging the
powers of technology is a great answer to this challenge, but technology alone can only go so
far. Organizational change is also needed to successfully implement that technology, make the
most of agency resources and keep up with evolving demands. Not an easy feat for EMS, but a
worthwhile one.
In this webinar, our panel will focus on how they have implemented technologies from CAD to
billing systems. We will discuss lessons learned not just about technology selection, but also
about the impacts on the people and the processes that support them. We will talk about what
went right, what went wrong, and key takeaways to help your agency embrace change and
overcome implementation obstacles.

The post On Demand | A Hill Worth Climbing: Lessons Learned from Implementing New EMS Technology appeared first on American Ambulance Association.

EMS agencies and their leaders are in a time of heightened accountability from both the public they serve and the employees who work in the field. While all EMS providers are required to have a safety program that provides a work environment that is free from known hazards, many fail to recognize the true risk to both employees and the organization. An effective safety program will:

• Reduce injuries, safety violations, fines, and insurance penalties.

• Improve employee awareness, sense of purpose and responsibility.

• Increase programmatic efficiencies by providing clear safety steps for most workplace processes.

• Provide workers and managers with the knowledge and abilities necessary to recognize and react to dangerous incidents.

This session will highlight the best practices for an effective safety program and the true costs of getting it wrong.

The post On Demand | 2023 OSHA Enforcement Strategy Update Webinar appeared first on American Ambulance Association.

Join AAA Human Resources Consultant Scott Moore, Esq., and Kathy Fredrickson, Digital Marketing Clinic Director and Faculty from the University of Wisconsin Oshkosh, as they discuss the evolution of digital marketing and how it has evolved to become one of the most powerful recruitment and retention tools an employer can utilize to drive results. During this program, we will discuss how an employer can develop a workplace brand that will attract candidates and engage your existing workforce. We will review several EMS agencies’ digital marketing efforts, highlighting those elements that your organization can employ to achieve your recruitment and retention goals!

The post On Demand | 2023 Digital Marketing for Recruitment and Retention Webinar appeared first on American Ambulance Association.

New Britain Emergency Medical Services, Inc will be hosting an American Ambulance Association Medicare Ground Ambulance Cost Education Seminar on Monday, May 8, 2023, from 0900-1500 hours. The program will […]

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EMS organizations continue to struggle with attracting and retaining employees. Many organizations are adjusting wage scales, offering sign-on bonuses, and stipends as primary mechanism to attract candidates. However, employees are looking for employment that supports their lifestyles and are selecting careers based upon the quality of life it provides. This occurs through providing your team with information about how their tax withholding and benefit enrollment decisions can impact their overall financial health. In this session, the AAA’s HR and Operations Consultant, Scott Moore, will be joined by Sean Britton, an experienced EMS/public safety-based financial planner and partner to businesses. Sean and Scott will try to untangle some of the often misunderstood and rarely discussed financial aspects of employment. We will offer best practices with benefit messaging and how to best financially support your team members.

The post On Demand | 2023 EMS Financial Success Webinar appeared first on American Ambulance Association.

Join our Ambulance Cost Education experts in Hershey, Pennsylvania for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Format: PDF | Free to Members By David Werfel, Esq & Brian Werfel, Esq The American Ambulance Association’s 2023 Medicare Reference Manual is a must-have for ambulance services that bill […]

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June 25, 1pm-4pm | American Ambulance Association Annual Conference & Trade Show Preconference Workshop This session is designed for services identified in the Year 1 and 2 selection lists who […]

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June 25, 1pm-4pm | AAA Annual Conference Preconference Workshop | Speaker: Mike Taigman We have an abundance of problems, including high turnover, high denial rates, medication shortages, long wall times, […]

The post 2023 Annual Precon: Moving the Dots appeared first on American Ambulance Association.

June 25, 2023 | 1pm-4pm PT | AAA Annual Conference & Trade Show Preconference Workshop Share legislation, regulations, and best practices with fellow state ambulance association leaders from across the […]

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Join our Ambulance Cost Education experts in Mesa, Arizona for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Denver, Colorado for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Eugene, Oregon for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for an update on recent changes to Medicare's coverage of ambulance services. This webinar coincides with the American Ambulance Association's release of its 2023 Medicare Reference Manual. Among the topics Brian will be discussing are the impact the expiration of the Public Health Emergency on existing Medicare program waivers, the extension of the temporary add-ons for ground ambulance and other changes impacting the reimbursement rates for ambulance, a review of the first year of the national expansion of the prior authorization model for scheduled non-emergency transports, the current audit landscape, and much more. The session will include an extended Q&A period to address any and all questions from attendees.

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The American Ambulance Association is excited to announce the release of the updated 2023
Human Resources Manual. During this webinar, the AAA’s HR and Operations Consultant,
Scott Moore, will cover the important changes to the HR Manual based upon the legal and other
regulatory developments that have occurred around the country over this past year. The updated
HR Manual includes the addition of numerous practice notes intended to provide EMS leaders
with a more practical understanding of the legal principles that necessitate much of the language
found in many of the sample policies in the HR Manual. Additionally, the practice notes provide
suggestions for EMS agencies to better insulate the organization from legal liability. Attendees
will have all of the information they need to ensure that they can meaningfully maximize the
benefit of the using the AAA’s 2023 Human Resource Manual.

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Format: E-Book | Free to AAA Members The updated Human Resources Toolkit includes the addition of numerous practice notes intended to provide EMS leaders with a more practical understanding of […]

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NAEMSP/AAA Town Hall: The Future of Healthcare Policy After the COVID 19 Public Health Emergency: What does it mean for Emergency Medical Services? March 15, 2023  12:00-13:00 ET The COVID-19 […]

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Join our Ambulance Cost Education experts for this virtual workshop focused on the CMS Ground Ambulance Cost Data Collection requirement.

Our ACE Faculty will cover everything from important dates and how CMS cost data collection will impact our industry to scenarios and the practical application of tools and resources to ensure accuracy in submitting your data. Attendees can expect to walk away with confidence in their ability to report on time and avoid penalties.

Who should attend?

Agencies selected in Year 1 or 2 lists, preparing to submit their 2022 data to CMS in 2023
Agencies selected in Year 3 or 4 lists, collecting 2023 data to submit to CMS in 2024
Directors, Officers, Billing Managers, or anyone responsible for their agency’s cost data collection process
Not sure if your agency is selected? Click Here to check the selection lists for your NPI(s).

Not a AAA member?
Fill out this form before attending the EMS Cost Collection Workshops to be sure you have access to Amber!

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Join our Ambulance Cost Education experts in Massachusetts for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from important […]

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Join our Ambulance Cost Education experts in New York for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Oklahoma City for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Myrtle Beach for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Little Rock, Arkansas for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything […]

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Join our Ambulance Cost Education experts in Wilmington, North Carolina for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything […]

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Join our Ambulance Cost Education experts in North Canton Ohio for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything […]

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Join fellow state-level ambulance and EMS association leaders for a day of networking and idea exchange at the inaugural State Association Leadership Excellence Conference! Share challenges, successes, and innovations with […]

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AAA Annual Conference & Trade Show June 26–28, 2023 | MGM Grand | Las Vegas, Nevada | #Ambucon23 The American Ambulance Association Annual Conference & Trade Show brings together mobile […]

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Join our Ambulance Cost Education experts in sunny California for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Austin Texas for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from […]

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Join our Ambulance Cost Education experts in Missouri for this interactive workshop focused on the CMS Ground Ambulance Cost Data Collection requirement. Our ACE Faculty will cover everything from important […]

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Please join experts from the American Ambulance Association for a discussion of the recent midterm elections. AAA will offer insight into the results\' impact on EMS and healthcare as a whole. The session will conclude with a Question & Answer period.

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From the Academy of International Mobile Healthcare Integration

The post AIMHI | Here’s What High Performance, High Value EMS Looks Like appeared first on American Ambulance Association.

Please join A.A.A. Medicare Consultant Brian S. Werfel, Esq. for an in-depth look at the Medicare Part C Program. In this webinar, we will discuss the basic coverage requirements for these plans, noting both the similarities to Fee-For-Service Medicare and several crucial differences. We will also discuss the cost-sharing amounts imposed on these plans, and how they may differ from FFS Medicare. Particular attention will be paid to prior authorization requirements that impact coverage of non-emergency ambulance transports. The discussion will then turn to the relative pros and cons of contractual arrangements with MA plans. Specifically, we will discuss how contract terms can be negotiated to minimize the administrative burdens, and/or to shift these administrative burdens onto other parties. The session will conclude with a Question & Answer period.

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Set yourself up for success in 2023!

Whether your service is required to submit your cost data to CMS in 2023, just entering the data collection period, or you have no idea what CMS Ground Ambulance Cost Data Collection is, this webinar will set you up for success.

Join American Ambulance Association experts Scott Moore, Esq & Brian Werfel, Esq for this webinar and leave knowing what you need to do, now, to report on time, accurately, and avoid penalties.

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From the Academy of International Mobile Healthcare Integration
Learn how innovative EMS systems are caring for patients during mental and behavioral health ambulance transports.

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The National EMS Memorial Service remembers and honors those emergency medical services personnel who have died in the line of duty and recognizes the ultimate sacrifice they have made for […]

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What if you were asked that question tomorrow? Your city manager is developing the city's budget for next year and has listened to you explain for a year that staffing shortages, cost increases and supply chain issues are hindering your ability to provide reliable EMS service to the community. She's also seen the local and national media reports on the plight of the challenging EMS economic model leading to service failures. She's ready to put additional funding into the city's budget for EMS. How much do you need? How do you provide simple data about your current cost of service delivery, and what future costs will likely be? What impact would service level changes have on your funding need? Do you press for one-time funding, or sustainable funding for the long haul?

This scenario is playing out in many communities across America as governmental leaders finally realize that the current EMS economic model is not sustainable.

This webinar will walk you through the simple steps to identify your current cost of service delivery, as well as predict future costs based on anticipated revenue and expense changes, and help you estimate cost changes with modifications to service delivery changes.

A panel of leaders from High-Performance EMS Agencies that are currently either receiving or pursuing public funding will also share their recent experiences.

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Are you unconsciously burning out your billing department staff by keeping them one task-oriented? Are you working in silos? Are you experiencing missed revenue, high turnover and dropping collection percentages? Let's take a dive into why regularly surveying your billing team's talents, tasks and professional development will in turn affect your bottom line, for the better.

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This office hours session will be focused on how EMS billing companies can support their clients through the CMS Ground Ambulance Cost Data Collection process. The AAA offers education, expert […]

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